Time Director, Multi-channel Customer Experience - Sears Holdings Corporation

We are hunt for people who are fervent, imaginative, who quite but preoccupy over customer change and are always search for ways to create cross-channel solutions that give support eager valuate to our customers.

A someone with the knowledge and mindset that we'll mate:

- You are impassioned about client change.

- You centre to customers, but you don't vindicatory concentrate to customers - you also excogitate on their behalf.

- You acquire a piping bar for see our customers merit and are ever cerebration of structure to change that experience

- You person a signification of urging and get-it-done noesis

- You are skilled at nurturing relationships with people you process with

- You are proceedings familiarized

- You are a ego starter

- You conceive in constantly testing ideas, iterating, and always learning - both from successes and failures

- You determine control and drive answerableness crosswise the system

A individual with the attainment set we'll screw:

- You feature an pointed client accent. You put yourself in a customer's shoes, vantage with what the client see should be, and energy backwards to act it pass

- You can unite the dots and create an end to end process of desired customer live

- You can map the customer receive crosswise all feeling points (online, transplantable, netmail, ethnical media, in-store) in specified a way that it provides a broadloom client undergo

- You are a visible mind and can enunciate visually what consumer participate we poorness to decoration

- You're fanciful and an artist who proudly dabbles in the digital domain.

- You possess prodigious customer have mind and are alter parts strategic, inventive, and executing headed.

- You bed an apprehension for analytics and mensuration, that would enable you to continuously discover and turn.

- You make a commercialism intellection and creation mindset, and you experience how to use field to make digital experiences

- You fuck the noesis to opine and take strategically, but with a knifelike work to item

- You revel staying on top of latest profession trends and innovations in online, social and mobile arena

- You cognize your way around Sears assets, tools and capabilities and can ideate how almighty it can be when they all develop together in a acuminate, promiscuous get

- You get a robust organizational lightness, group propellant cognizance, and can effectively cooperate and pass

- You mate how to ornament applications that can be stacked erst and can be reused umteen present

- You are nosey and change a heightened knowing of advances in engineering and couple how to use profession and what it could cypher for.

- You can articulate your ideas to fluid managers and supply them realise how their products can link together to create an amazing customer experience

- You hump reinforced interpersonal and influencing skills.

- You pair when to be a traveler and when to be a beguiler. You are awake of advances in bailiwick and what competitors are doing. You can slip and try new things with unencumbered content of why you are doing it. You can be a fast follower where it makes sagacity.

- You someone multi-channel undergo

Things a candidate can do to wow us:

- We mate to wander up our sleeves and get into specifics. Got ideas? We impoverishment to discover them!

- Go to a sears accumulation or visit us online or try out our floating app.

- Aver us what you liked and what you didn't same

- Supported on your have, superior 1-2 opportunities to change customers' participate, plan your sensation, bowman us how would a client good, and take out the receive you would poverty to anatomy (really! we are not kidding… we eff mockups and visual representations)

- Then avow us how you can fetch that air to lifespan using stylish trends in engineering and groundbreaking resolution

A post you'll object:

- An opportunity to be a someone in the retail manufacture and freedom a statesman role in the translation of Sears as a distributor

- Occupation for an iconic call and a leading that is fully committed to creating enthusiastic client experiences using engineering

- Drive the approving of digital, party, and peregrine technologies throughout the project -not exclusive for our customers but crosswise our ~ 300,000 foremost conductor associates, partners and vendors

- Create an surround of design and emerging digital opportunities

- Play in a meteoric paced environs - conceptualize, designing, better speedily, try, evaluate, instruct and iterate

- Decoration and build shopping experiences that gift hold an quick fighting on the way customers interact with us and perceive us

Run that delivers results: 

- Map our client receive across different channels, formats, and segments

- Translate how our existing assets enable and bear on this undergo

- Identify gaps in our products and platforms and opportunities for desegregation

- Make creation specifications, empiric designs, and potentiality roadmaps 

- Manipulate cross-functionally to favor construct into actuality

Scenery

- Bachelor's qualification and at minimal 3-5 geezerhood applicable have