The American Red Cross seeks a Human Resources Manager for the donor Customer Support Center (DCSC), a field office located in Charlotte, North Carolina. This general position reports directly to Business Partner Human Resources, Director of Human Resources oversees the performance management, employee relations, workforce planning and human resource / EEO compliance. Assist and advise management on complex problem solving employee. Implements company programs for personal development, benefits, compensation, etc. Must be able to establish and support a culture of employee engagement and advocacy. Must have a working knowledge of FMLA / ADA / WC and Affirmative Action compliance.
Major Duties and Responsibilities:
effectively orchestrate and deliver HR initiatives and business strategies to improve processes. Applies the principles of basic and advanced theories and concepts in a number of different areas of human resources to manage the HR activities in progress and should include orientation on boarding, employee relations, the performance evaluation and coaching. KOA management partners quickly and definitively resolve employee complaints, including investigation and resolution of disputes: advocating solutions, offers a clear action plan and follow through, the closing question.
Qualifications:
Bachelor's degree in HR / Management / Business Administration or related field or equivalent experience in lieu of training required Minimum 7 years experience in coordinating and executing a broad spectrum of management and relations with disciplines employees in medium to large sized high performance organization. Three years of supervisory experience is required. Previous experience supporting functions of human resources in a service organization is very large preferred. Successful experience in managing information flow, conflict management and problem solving, implementation of corrective actions, advise appropriate management and staff associated with the recommendations and decisions.
Strong written and verbal communication and interpersonal skills The American Red Cross National Headquarters is an Equal Opportunity / Affirmative Action employer.
Location : Charlotte