Call Center Supervisor - American Red Cross

If you are looking for an opportunity that makes you feel appreciated every day, we invite you to join us. The American Red Cross Carolinas Blood Services Region is one of 36 centers, American Red Cross regional blood whose mission is to meet the needs of people and provide the safest, most reliable blood and profitable services plasma through voluntary donations. We are currently looking for an enthusiastic call center supervisor for telerecruitment Call Center in Charlotte, North Carolina. In this position, you will be responsible for supervising staff telerecruitment including but not limited to, interviewing / hiring, training, coaching, evaluation and discipline to ensure a well qualified team and enhance operational success . You can also determine and monitor the priorities and assignments for each shift to call calling for the achievement of the objectives set go ahead and fixed site locations to maximize the effectiveness of blood. In addition, initiate emergency actions defined in the call moves as necessary to maximize production. Responsibilities also include monitoring of individual calls telerecruiters, assessment appeals against defined performance standards and providing coaching for telerecruiters. Using third party review to provide coaching for telerecruiters. Identify and assign the formation of telerecruiters based on identified needs.

Location : Charlotte