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Information Technology Assistant - UN Secretariat


07-27-2011

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United Nations Core Values: Integrity, Professionalism, Respect for Diversity Org. Setting and reporting position is located in the section Human Resources Information Management System of the Office of Human Resource Management, Department of Management. Responsibilities Under the general supervision of the Chief Information Systems Human Resources Section (Hrissi) and within delegated authority, the Deputy Information technology (GIS HR Service Desk) will be responsible for: - Ordered service requests received and recorded in the CRM (Customer Management System of the relationship) on the GIS functional HR issues as reported by users in both HR Headquarters GIS and field offices (offices field).

Competencies Professionalism: - Knowledge of information systems of the UN and applications - Knowledge of HR processes of the UN and Workflow - Ability to analyze customer needs and good technical skills to provide support services to Customer - pride in work and achievements - Demonstrate professional competence and mastery of subject matter - is conscientious and efficient in fulfilling the commitments, observing deadlines and achieving results - for professional reasons rather than personal - to persevere faced with the difficulties - remains calm in stressful situations - Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work

High school diploma or equivalent education. Additional training in information technology / information systems or human resource management is desirable. Professional experience of minimum 5 years experience in information systems support, customer service management or related field is required. Experience in human resource administration using GIS HR module is required. English and French are the working languages ​​of the United Nations. For this post, fluency (oral and written) in English is required, knowledge of the other is desirable. Knowledge of another official UN language is an advantage


Location : New York


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